Customer service manager: salary in the UK
ONS occupation: Customer service managers (SOC 4143)
About £33,829 a year after tax (England, Wales and Northern Ireland, 2026/27)
median salary a year, full-time, +12.5% on last year
£3,508 a month About £2,819 a month after tax 52 thousand full-time jobs
Gross pay before tax, including bonuses, commission and overtime. Not included: benefits in kind such as a company car. About the data
Pay range
The dark part is the middle half of full-time employees (25% to 75%); the light bar runs from 10% to 90%. ONS doesn't publish the highest or lowest salary, and x means a figure wasn't published.
Pay by year
The median went from £31,751 in 2021 to £42,097 in 2026 (+33%); for all full-time employees in the UK it changed by +31% over the same years.
Figures by year
| P10 | P25 | Median | P75 | P90 | |
|---|---|---|---|---|---|
| 2021 | £20,027 | £25,445 | £31,751 | x | x |
| 2022 | £22,384 | £27,245 | £32,727 | £41,376 | x |
| 2023 | £23,100 | £28,531 | £34,022 | £42,979 | x |
| 2024 | £22,403 | £27,348 | £35,213 | £46,582 | x |
| 2025 | £25,061 | £29,551 | £37,431 | £50,608 | x |
| 2026 | £26,355 | £32,938 | £42,097 | £53,447 | x |
ONS figures for each year, not adjusted for inflation. Years before 2021 used a different occupation classification, so they can't be compared. Earlier years are ONS's revised figures; the latest is provisional.
Half of full-time employees in this occupation earn less than £42,097 a year and half earn more. That is 3% more than the median for all full-time employees in the UK (£40,911).
The middle half earn between £32,938 and £53,447; one in ten earns less than £26,355.
Ranked by median, it is number 130 of the 362 occupations with a published figure.
At the median salary, take-home pay after Income Tax and National Insurance is about £2,819 a month in England, Wales or Northern Ireland and £2,812 in Scotland.
The median for men is £44,297 and for women £39,882, a gap of 10% in men's favour. This compares full-time salaries only and doesn't account for seniority or hours.
Percentiles
| Percentile | Annual | Monthly |
|---|---|---|
| 10th (P10) | £26,355 | £2,196 |
| 20th | £30,967 | £2,581 |
| 25th (P25) | £32,938 | £2,745 |
| 30th | £34,286 | £2,857 |
| 40th | £37,750 | £3,146 |
| Median (50th) | £42,097 | £3,508 |
| 60th | £46,476 | £3,873 |
| 70th | £51,139 | £4,262 |
| 75th (P75) | £53,447 | £4,454 |
| 80th | £56,504 | £4,709 |
| 90th (P90) | x | x |
Men and women
| Median | Mean | Jobs (thousands) | |
|---|---|---|---|
| Men | £44,297 | £46,432 | 25 |
| Women | £39,882 | £42,389 | 27 |
Take-home pay at the median
| Where you live | Per year | Per month |
|---|---|---|
| England, Wales, NI | £33,829 | £2,819 |
| Scotland | £33,743 | £2,812 |
After Income Tax and National Insurance for 2026 to 2027, with the standard tax code and no pension or student loan. Work out your own take-home pay · Take-home pay on £42,000
Job titles in this occupation
ONS codes these 27 job titles to SOC 4143 Customer service managers. Pay figures are for the whole occupation, not for each title.
- After sales manager
- Aftersales manager
- Business manager
- Call centre manager
- Complaints manager
- Contact centre manager
- CSM
- Customer care manager
- Customer liaison manager
- Customer relations manager
- Customer relationship manager
- Customer service manager
- Customer service team manager
- Customer services development manager
- Customer services manager
- Customer support manager
- Head of customer quality
- Head of customer services
- Help desk manager
- Helpdesk manager
- Manager of product support
- Passenger service manager
- Passenger services manager
- Regional hotline manager
- Reservations manager
- Team manager
- Telephone area manager
Similar occupations
All jobs in Administrative and secretarial occupations
Source: ONS, Annual Survey of Hours and Earnings 2026 provisional, Table 14.7a (full-time employees, gross annual pay, UK, tax year ending 5 April 2026). Provisional figures may be revised.