Customer service adviser: salary in the UK
ONS occupation: Customer service occupations n.e.c. (SOC 7219)
About £24,227 a year after tax (England, Wales and Northern Ireland, 2026/27)
median salary a year, full-time, +3.8% on last year
£2,397 a month About £2,019 a month after tax 171 thousand full-time jobs
Gross pay before tax, including bonuses, commission and overtime. Not included: benefits in kind such as a company car. About the data
Pay range
The dark part is the middle half of full-time employees (25% to 75%); the light bar runs from 10% to 90%. ONS doesn't publish the highest or lowest salary, and x means a figure wasn't published.
Pay by year
The median went from £22,453 in 2021 to £28,761 in 2026 (+28%); for all full-time employees in the UK it changed by +31% over the same years.
Figures by year
| P10 | P25 | Median | P75 | P90 | |
|---|---|---|---|---|---|
| 2021 | £16,441 | £19,161 | £22,453 | £27,192 | £33,926 |
| 2022 | £16,304 | £19,774 | £23,048 | £27,963 | £35,323 |
| 2023 | £18,299 | £21,304 | £24,927 | £30,020 | £37,734 |
| 2024 | £20,301 | £23,375 | £26,704 | £31,811 | £39,306 |
| 2025 | £21,510 | £24,481 | £27,713 | £32,978 | £40,843 |
| 2026 | £22,998 | £25,673 | £28,761 | £34,166 | £42,781 |
ONS figures for each year, not adjusted for inflation. Years before 2021 used a different occupation classification, so they can't be compared. Earlier years are ONS's revised figures; the latest is provisional.
Half of full-time employees in this occupation earn less than £28,761 a year and half earn more. That is 30% less than the median for all full-time employees in the UK (£40,911).
The middle half earn between £25,673 and £34,166; the middle 80% between £22,998 and £42,781.
Ranked by median, it is number 320 of the 362 occupations with a published figure.
At the median salary, take-home pay after Income Tax and National Insurance is about £2,019 a month in England, Wales or Northern Ireland and £2,022 in Scotland.
The median for men is £29,267 and for women £28,329, a gap of 3% in men's favour. This compares full-time salaries only and doesn't account for seniority or hours.
Percentiles
| Percentile | Annual | Monthly |
|---|---|---|
| 10th (P10) | £22,998 | £1,917 |
| 20th | £24,846 | £2,070 |
| 25th (P25) | £25,673 | £2,139 |
| 30th | £26,259 | £2,188 |
| 40th | £27,515 | £2,293 |
| Median (50th) | £28,761 | £2,397 |
| 60th | £30,335 | £2,528 |
| 70th | £32,531 | £2,711 |
| 75th (P75) | £34,166 | £2,847 |
| 80th | £36,277 | £3,023 |
| 90th (P90) | £42,781 | £3,565 |
Men and women
| Median | Mean | Jobs (thousands) | |
|---|---|---|---|
| Men | £29,267 | £31,487 | 76 |
| Women | £28,329 | £30,413 | 95 |
Take-home pay at the median
| Where you live | Per year | Per month |
|---|---|---|
| England, Wales, NI | £24,227 | £2,019 |
| Scotland | £24,267 | £2,022 |
After Income Tax and National Insurance for 2026 to 2027, with the standard tax code and no pension or student loan. Work out your own take-home pay · Take-home pay on £29,000
Job titles in this occupation
ONS codes these 72 job titles to SOC 7219 Customer service occupations n.e.c.. Pay figures are for the whole occupation, not for each title.
- After sales consultant
- Commercial officer
- Complaint handler
- Complaints handler
- Complaints officer
- Consumer adviser
- Consumer clerk
- Consumer controller
- Consumer services clerk
- Course adviser
- CSA
- Customer adviser
- Customer advocate
- Customer assistant
- Customer care adviser
- Customer care assistant
- Customer care associate
- Customer care consultant
- Customer care coordinator
- Customer care executive
- Customer care officer
- Customer care specialist
- Customer liaison assistant
- Customer liaison clerk
- Customer liaison officer
- Customer relations adviser
- Customer relations assistant
- Customer relations executive
- Customer relations officer
- Customer relations representative
- Customer relations specialist
- Customer service administrator
- Customer service adviser
- Customer service agent
- Customer service assistant
- Customer service clerk
- Customer service consultant
- Customer service coordinator
- Customer service executive
- Customer service officer
- Customer service receptionist
- Customer service representative
- Customer service specialist
- Customer services administrator
- Customer services adviser
- Customer services agent
- Customer services assistant
- Customer services clerk
- Customer services executive
- Customer services officer
- Customer services representative
- Customer support administrator
- Customer support executive
- Customer support specialist
- Emigration agent
- Father christmas
- Guest relations executive
- Help desk assistant
- Helpdesk assistant
- Helpdesk operator
Show all 72 titles
- Passport agent
- Reservationist
- Reservations agent
- Reservations assistant
- Reservations clerk
- Sales liaison officer
- Sales query clerk
- Service adviser
- Service centre assistant
- Store guide
- Student ambassador
- Student helper
Similar occupations
All jobs in Sales and customer service occupations
Source: ONS, Annual Survey of Hours and Earnings 2026 provisional, Table 14.7a (full-time employees, gross annual pay, UK, tax year ending 5 April 2026). Provisional figures may be revised.