Customer service supervisors: salary in the UK
About £29,756 a year after tax (England, Wales and Northern Ireland, 2026/27)
median salary a year, full-time, +1.6% on last year
£3,037 a month About £2,480 a month after tax 15 thousand full-time jobs
Gross pay before tax, including bonuses, commission and overtime. Not included: benefits in kind such as a company car. About the data
Pay range
The dark part is the middle half of full-time employees (25% to 75%); the light bar runs from 10% to 90%. ONS doesn't publish the highest or lowest salary, and x means a figure wasn't published.
Pay by year
The median went from £28,574 in 2021 to £36,440 in 2026 (+28%); for all full-time employees in the UK it changed by +31% over the same years.
Figures by year
| P10 | P25 | Median | P75 | P90 | |
|---|---|---|---|---|---|
| 2021 | £20,109 | £24,324 | £28,574 | £34,215 | x |
| 2022 | £21,693 | £26,038 | £30,878 | £35,519 | x |
| 2023 | £21,528 | £26,866 | £31,344 | £37,995 | x |
| 2024 | £23,904 | £28,896 | £34,171 | £40,446 | x |
| 2025 | £25,576 | £30,477 | £35,879 | x | x |
| 2026 | £27,655 | £30,904 | £36,440 | £44,432 | x |
ONS figures for each year, not adjusted for inflation. Years before 2021 used a different occupation classification, so they can't be compared. Earlier years are ONS's revised figures; the latest is provisional.
Half of full-time employees in this occupation earn less than £36,440 a year and half earn more. That is 11% less than the median for all full-time employees in the UK (£40,911).
The middle half earn between £30,904 and £44,432; one in ten earns less than £27,655.
Ranked by median, it is number 190 of the 362 occupations with a published figure.
At the median salary, take-home pay after Income Tax and National Insurance is about £2,480 a month in England, Wales or Northern Ireland and £2,477 in Scotland.
The median for men is £37,856 and for women £35,920, a gap of 5% in men's favour. This compares full-time salaries only and doesn't account for seniority or hours.
Percentiles
| Percentile | Annual | Monthly |
|---|---|---|
| 10th (P10) | £27,655 | £2,305 |
| 20th | £29,432 | £2,453 |
| 25th (P25) | £30,904 | £2,575 |
| 30th | £31,821 | £2,652 |
| 40th | £33,500 | £2,792 |
| Median (50th) | £36,440 | £3,037 |
| 60th | £39,396 | £3,283 |
| 70th | £43,546 | £3,629 |
| 75th (P75) | £44,432 | £3,703 |
| 80th | £45,684 | £3,807 |
| 90th (P90) | x | x |
Men and women
| Median | Mean | Jobs (thousands) | |
|---|---|---|---|
| Men | £37,856 | £42,693 | 6 |
| Women | £35,920 | £36,832 | 8 |
Take-home pay at the median
| Where you live | Per year | Per month |
|---|---|---|
| England, Wales, NI | £29,756 | £2,480 |
| Scotland | £29,727 | £2,477 |
After Income Tax and National Insurance for 2026 to 2027, with the standard tax code and no pension or student loan. Work out your own take-home pay · Take-home pay on £36,000
Job titles in this occupation
ONS codes these 22 job titles to SOC 7220 Customer service supervisors. Pay figures are for the whole occupation, not for each title.
- Ambulance room superintendent
- Call centre supervisor
- Call centre team leader
- Chief supervisor
- Communications supervisor
- Control room supervisor
- Customer care supervisor
- Customer liaison supervisor
- Customer service supervisor
- Customer services superintendent
- Customer services supervisor
- Customer services team leader
- Customer support supervisor
- Field supervisor
- Higher grade supervisor
- Radio superintendent
- Social media adviser
- Supervisor
- Switchboard supervisor
- Team leader
- Telecommunications superintendent
- Telecommunications traffic superintendent
Similar occupations
All jobs in Sales and customer service occupations
Source: ONS, Annual Survey of Hours and Earnings 2026 provisional, Table 14.7a (full-time employees, gross annual pay, UK, tax year ending 5 April 2026). Provisional figures may be revised.